How fast will I receive my order?
Due to influx of volume, our shipping time frame can reach 7-10 business days. We strive to ship all orders as quickly as possible. However, there are times when shipping may be longer than expected. As a one man operation, we do experience delays for various reasons. For this reason, we try to keep customers informed of any delays.
Do you have sales or offer discounts?
YES!! We run flash sales and random discounts periodically We have found that being spontaneous is more fun for the customers.
Why did I not receive a confirmation or shipping email?
Please check you Junk or Spam folders for emails before you message us. There is a great chance you will find them in there.
Can I get a refund or exchange products?
We offer refunds on products other than apparel. If you are not satisfied with a scent or product, simply contact us and we will make it right for you! The only exception to the rule is Limited Edition items we do not exchange or refund those items.
Do you use fragrance oils?
Yes, we use fragrance and essential oils. We do blend oils together to create scents and we use fragrance or essential oils in their singular state as they are great on their own. At no time do we advertise as making our own fragrance oils. Making fragrance oils requires a lab, scientist and a lot of government regulations. All fragrance and essential oils used are of the highest quality and purchased from reputable sources.
Do you sell on other platforms?
We do have the VERY FIRST iOS and android app for he bearded world. Please download the app for free, we shoot out many app exclusive deals you won't get unless you have the app and turned notifications on.
Why is my order in “pre-shipment”?
We print all shipping labels prior to packing order. Your order will remain in a pre-shipment status until received and scanned by USPS. There are incidents of the USPS not scanning packages immediately. Patience is appreciated.